Member Service Rep I – Growth, Bonus Eligible

AmeriCU; City of Syracuse (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401(k) with employer match

Tuition reimbursement

Life Insurance

AD&D

Short-Term Disability

Employee appreciation events

Job summary

AmeriCU Credit Union is seeking a Member Service Representative I in Syracuse, NY, to deliver exceptional member experiences and build meaningful relationships. This role supports teller transactions, ITM technology, and cross-selling to achieve annual goals while maintaining CRM records and adhering to policies.

You will train desk and teller staff, assist with onboarding, and participate in community engagement initiatives.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Greet members enthusiastically, model the team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine (ITM) technology.
• Retain, expand, and acquire member relationships by cross-selling products, conducting courtesy calls, and meeting annual sales and relationship goals.
• Collaborate with business partners to deepen member relationships and accurately record all member interactions in the CRM system.
• Serve as the lead trainer for desk and teller line new hires within the Financial Center, providing regional support as needed.
• Perform account servicing and file maintenance while strictly adhering to credit union policies, operational risk controls, and regulatory standards (including BSA and SAFE Act).
• Demonstrate active involvement and engagement within the local community.]
• COMPANY NAME: AmeriCU Credit UnionKEY POINTS: Member experience, cross-selling, CRM documentation, training new hires

Skills

Customer service

Relationship building

Attention to detail

Tech savvy

Tools

CRM software

Job description

AmeriCU Credit Union is seeking a Member Service Representative I in Syracuse, NY, to deliver exceptional member experiences and build meaningful relationships. This role supports teller transactions, ITM technology, and cross-selling to achieve annual goals while maintaining CRM records and adhering to policies.

You will train desk and teller staff, assist with onboarding, and participate in community engagement initiatives.