Member Service Rep I — ITM & Member Experience

AmeriCU Credit Union; Town of Lowville (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA contributions

Paid time off

401(k) match

Employee assistance

Tuition reimbursement

Life insurance

Disability coverage

Team culture

Job summary

AmeriCU Credit Union in Lowville, NY is seeking a friendly, motivated Member Service Representative I to help members complete everyday transactions, understand financial solutions, and confidently use AmeriCU’s Interactive Teller Machine technology.

You will greet members, process traditional teller transactions, support account servicing, log interactions in the CRM, and contribute to member retention and growth.

Responsibilities

• Welcome members in a professional, enthusiastic, and helpful manner.
• Serve as a primary resource for traditional teller transactions and ITM technology.
• Assist members with account servicing and file maintenance accurately and efficiently.
• Record interactions with current and prospective members in AmeriCU’s CRM system.

Job description

AmeriCU Credit Union in Lowville, NY is seeking a friendly, motivated Member Service Representative I to help members complete everyday transactions, understand financial solutions, and confidently use AmeriCU’s Interactive Teller Machine technology.

You will greet members, process traditional teller transactions, support account servicing, log interactions in the CRM, and contribute to member retention and growth.