Member Experience Specialist I – Bonus Eligible

AmeriCU Credit Union; Florida; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive medical, dental, andVision

Health Savings Account contributions

Paid time off and holidays

401(k) with employer match after one 年

Employee assistance program

Tuition reimbursement (after one year,

Company-paid Life Insurance and AD&D

Enhanced Short-Term Disability

Employee appreciation events

Job summary

You will train new desk and teller staff, ensure compliance with policies and regulatory standards, and contribute to a collaborative, member-first environment.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Greet members enthusiastically, model the team culture, and act as the primary liaison for teller transactions and ITM technology.
• Retain, expand, and acquire member relationships by cross-selling products and meeting sales goals.
• Collaborate with partners to deepen member relationships and record interactions in the CRM system.
• Serve as the lead trainer for desk and teller line new hires within the Financial Center.
• Perform account servicing and file maintenance while adhering to policies and regulatory standards.
• Demonstrate active involvement and engagement within the local community.

Skills

Customer service

Relationship building

Team environment

Technology comfort

Attention to detail

Goal oriented

Tools

CRM system

Job description

You will train new desk and teller staff, ensure compliance with policies and regulatory standards, and contribute to a collaborative, member-first environment.