Member Service Representative I

AmeriCU Credit Union; City of Syracuse (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

Health Savings Account contributions

Paid Time Off and Holidays

401(k) with employer match

Tuition Reimbursement

Life Insurance and AD&D

Short-Term Disability

Employee appreciation events

Job summary

AmeriCU Credit Union is seeking a Member Service Representative in Syracuse, NY who specializes in delivering exceptional member experiences and building lasting relationships. This role focuses on traditional teller tasks, ITM technology, and cross-selling opportunities to meet sales goals.

The position emphasizes teamwork, strong customer service, and the ability to leverage digital tools while maintaining compliance with regulatory standards.

Qualifications

• Experience delivering member service in financial services.
• Ability to cross-sell products and meet sales goals.
• Familiarity with CRM systems and digital banking tools.

Responsibilities

• Greet members and process teller transactions including ITM interactions.
• Build and grow member relationships through cross-selling and courtesy calls.
• Record member interactions accurately in the CRM system.
• Lead training for desk and teller hires within the Financial Center.
• Handle account servicing while following policies and regulatory standards.
• Engage with the local community and represent the credit union professionally.

Skills

Customer service

Relationship building

Team environment

Tech-savvy

Attention to detail

Goal oriented

CRM software

Tools

CRM software

Job description

Location: Syracuse, NY

Starting Rate – $19.84 to $24.80/hour, actual rate will depend on experience.

Status: Full Time

Position is incentive & bonus eligible!

Member Service Representative – AmeriCU Credit Union (Syracuse, NY)

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do As a Member Service Representative

• Member Experience & Service: Greet members enthusiastically, model the team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine (ITM) technology.
• Relationship Building & Growth: Retain, expand, and acquire member relationships by cross‑selling products, conducting courtesy calls, and meeting annual sales and relationship goals.
• Internal Partnerships & CRM Management: Collaborate with business partners to deepen member relationships and accurately record all member interactions in the CRM system.
• Training & Onboarding: Serve as the lead trainer for desk and teller line new hires within the Financial Center, providing regional support as needed.
• Operations & Compliance: Perform account servicing and file maintenance while strictly adhering to credit union policies, operational risk controls, and regulatory standards (including BSA and SAFE Act).
• Community Engagement: Demonstrate active involvement and engagement within the local community.

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast‑paced, team‑focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

Benefits & Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you’re starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full‑time)
• Company‑paid Life Insurance and AD&D
• Enhanced Short‑Term Disability coverage
• Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/
• https://www.americu.org/why-americu/