Member Service Rep I — Full-Time, Growth & Rewards

Directions Credit Union; Lambertville (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Generous PTO

Career growth

Incentives program

Job summary

Directions Credit Union in the United States is hiring a full-time Member Service Representative. You will greet members warmly, handle deposits, withdrawals, and loan payments with accuracy, and build trust through friendly, professional service.

You’ll identify opportunities to match products to members’ needs while keeping operations secure and compliant. This role offers excellent benefits, generous PTO from day one, and a clear path to MSR II as you grow with the team.

Qualifications

• High School diploma or better.
• Excellent interpersonal skills and ability to greet members warmly.
• Accurate cash handling and daily balancing experience.
• Ability to explain and promote credit union products.

Responsibilities

• Greet members as the face of Directions Credit Union and provide exceptional service.
• Handle everyday transactions with confidence and accuracy (deposits, withdrawals, loan payments).
• Resolve member questions and problems to make financial life easier.
• Spot opportunities to recommend products and services that fit members' needs.

Skills

Customer service

Problem solving

Communication

Sales / product recommendations

Education

High School or better

Job description

Directions Credit Union in the United States is hiring a full-time Member Service Representative. You will greet members warmly, handle deposits, withdrawals, and loan payments with accuracy, and build trust through friendly, professional service.

You’ll identify opportunities to match products to members’ needs while keeping operations secure and compliant. This role offers excellent benefits, generous PTO from day one, and a clear path to MSR II as you grow with the team.