Member Service Rep I — Onsite Banking & Education Growth

Members Credit Union - CT; Stamford (CT); Presencial; USD 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, short-term, +

HRA (Employer-funded)

Paid holidays and PTO

401(k) with employer match

Descripción de la vacante

Members Credit Union is seeking a service-oriented MSR I to join our Stamford team. This full-time, on-site role supports members with everyday banking needs, including transactions, account opening, and digital banking assistance.

The MSR I builds relationships with members, provides courteous service, and follows regulatory requirements while connecting members with financial resources. Key responsibilities include handling deposits, opening memberships, guiding digital banking, and supporting

Formación

• High school diploma or equivalent required.
• 1 year of relevant customer service experience preferred; banking experience is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Accuracy, attention to detail, sound judgment, and confidentiality.

Responsabilidades

• Provide friendly, accurate, and timely service in person and by phone.
• Process deposits, withdrawals, and other routine transactions; balance the cash drawer.
• Open memberships and accounts, maintain records, and assist with servicing.
• Help members navigate digital banking and related services.
• Protect confidential information and follow policies, security procedures, and regulatory requirements.
• Identify member needs and refer appropriate products, services, and financial education resources.
• Support community outreach, financial education, and membership development initiatives.

Conocimientos

Communication

Interpersonal skills

Problem solving

Attention to detail

Confidentiality

Teamwork

Educación

High school diploma

Descripción del empleo

Members Credit Union is seeking a service-oriented MSR I to join our Stamford team. This full-time, on-site role supports members with everyday banking needs, including transactions, account opening, and digital banking assistance.

The MSR I builds relationships with members, provides courteous service, and follows regulatory requirements while connecting members with financial resources. Key responsibilities include handling deposits, opening memberships, guiding digital banking, and supporting