Member Service Rep I: Full-Time with Growth & Benefits

Directions Credit Union; Toledo (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Directions Credit Union in Toledo, OH is seeking an MSR I (Teller) to deliver outstanding member service. In this full-time role you’ll greet members, handle routine teller transactions, and learn to uncover needs and suggest credit union products to meet financial goals.

You’ll build relationships on a daily basis while developing toward MSR II, with career learning opportunities and potential for increased earnings as you grow within the credit union.

Qualifications

• High School diploma or better.

Responsibilities

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform various transactions; cash handling such as deposits and withdrawals, depositing/cashing checks and making loan payments.
• Processes cash advances, cashiers’ checks, money orders, government bonds, and similar transactions.
• Opens and closes accounts daily. Processes assigned cash and transactions and balances at end of day.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Ensures that members' requests and questions are promptly resolved. Performs research as needed.
• Is familiar with all of the Credit Union’s products and services. Actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members’ financial needs.
• Maintains confidentiality and security of member account information.
• Maintains security of assigned cash and cash items.
• Performs drive-up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Education

High School or better

Job description

Directions Credit Union in Toledo, OH is seeking an MSR I (Teller) to deliver outstanding member service. In this full-time role you’ll greet members, handle routine teller transactions, and learn to uncover needs and suggest credit union products to meet financial goals.

You’ll build relationships on a daily basis while developing toward MSR II, with career learning opportunities and potential for increased earnings as you grow within the credit union.