Member Service Rep I (Teller)

Directions Credit Union; Lambertville (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits

Generous PTO

Career growth

Team environment

MSR II path

Job summary

Directions Credit Union in Lambertville, NJ is hiring a full-time Member Service Representative. You will greet members, handle transactions, and resolve questions to simplify their financial lives. You’ll spot opportunities to recommend products and services and maintain security and accuracy in daily operations.

The role offers a path for career growth to MSR II, a supportive team, and incentives for helping members achieve their goals. Strong interpersonal skills are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet members and serve as the face of the credit union.
• Process deposits, withdrawals, and loan payments with accuracy.
• Resolve questions and problems to simplify members' financial lives.
• Identify opportunities to recommend products and services that fit members' needs.
• Maintain security, balance, and professional conduct.

Skills

Customer service

Cash handling

Problem solving

Sales awareness

Interpersonal skills

Education

High School diploma or equivalent

Job description

• Be the face of the Credit Union—greet members like they’re VIPs (because they are!).
• Handle everyday transactions like deposits, withdrawals, and loan payments with confidence and accuracy.
• Solve problems, answer questions, and make financial life easier for our members.
• Spot opportunities to help members succeed by recommending products and services that fit their needs.
• Keep things secure, balanced, and professional—because trust matters.

What You’ll Do

• Be the face of the Credit Union—greet members like they’re VIPs (because they are!).
• Handle everyday transactions like deposits, withdrawals, and loan payments with confidence and accuracy.
• Solve problems, answer questions, and make financial life easier for our members.
• Spot opportunities to help members succeed by recommending products and services that fit their needs.
• Keep things secure, balanced, and professional—because trust matters.

Why You’ll Love It Here

• Full-time position with awesome benefits and generous PTO starting right away!
• A career growth path—we’ll help you level up to MSR II and beyond!
• A fun, supportive team that values your ideas and celebrates your wins.
• Incentives for helping members achieve their goals (yes, you can earn extra!).

You’re Perfect For This Role If You

• Enjoy connecting with people and making a positive impact.
• Are detail-oriented and love keeping things organized.
• Thrive in a fast-paced environment and bring your best every day.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.