Member Service Representative

Service Federal Credit Union; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

PTO & Holidays

401k with 8% company contribution

Mental health support

Identity theft protection

Career growth

Job summary

Service Credit Union is seeking a Member Service Representative / Teller to join our team and deliver friendly, accurate service to members. You will handle cash transactions, open and close accounts, and resolve needs with empathy and expertise.

We offer competitive pay starting at $21 per hour, paid time off and holidays, a 401(k) with company contribution after one year, and access to mental health support and identity protection programs, plus ongoing career growth opportunities.

Qualifications

• Cash handling experience preferred.
• Customer service or retail background useful.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multi-task.
• Ability to recognize and resolve member issues with courtesy and tact.

Responsibilities

• Process transactions accurately while maintaining security and good judgment.
• Open and close member accounts.
• Provide outstanding service and needs-based selling.
• Create a positive member experience with confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Attend work reliably as an essential function.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Member Service Representative /Teller. This role is a great step for anyone interested in a banking career with growth opportunities.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: $21.00, flexible based on experience.

Benefits Include:

• PTO, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Free confidential mental health support program with Talkspace Free identify theft protection through Identity Force Training and career growth opportunities.

A Day in the Life

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

OPEN TO US CITIZENS ONLY

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals.

We follow the adage of treating others how we want to be treated while striving for understanding.

Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer Employee European Union Privacy Notice https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf # LI-DNI

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Who We Are

At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job.

Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.