Member Service Representative I

AmeriCU; Au Sable Forks (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

PTO & Holidays

401(k) with match

Employee Assistance Program

Tuition Reimbursement

Life Insurance/AD&D

Disability coverage

Team culture events

Job summary

AmeriCU Credit Union is seeking aMember Service Representative to deliver exceptional member experiences, build relationships, and support financial goals. This role focuses on customer service, ITM tech support, and teller duties in a community-focused environment.

You will help members with products and services, participate in onboarding and training, and ensure accurate CRM documentation while upholding regulatory requirements.

Qualifications

• Strong customer service and relationship-building skills.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome and assist members in a professional, friendly manner.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Build relationships by identifying member needs and referring appropriate products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain and expand member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Document member interactions accurately in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with regulations including BSA and the SAFE Act.
• Participate in community engagement initiatives.

Skills

Customer service

Relationship-building

Tech-savvy

Digital tools

Attention to detail

Job description

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team!

Position:Member Service Representative I

Location: 2499 Route 5N

Au Sable, NY

Job Id:2764

# of Openings:1

Regional Member Service Representative I

Location: Au Sable, NY

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

Member Service Representative – AmeriCU Credit Union

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as aMember Service Representative

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
• Build relationships by identifying member needs and referring appropriate credit union products and services
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
• Partner with internal teams to support member growth and deepen existing relationships
• Meet or exceed performance and service goals
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed
• Accurately document member interactions in the CRM system
• Perform account servicing and maintenance with attention to detail
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
• Actively participate in community engagement initiatives
• Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

Please see the following notices for important information: