Member Service Representative I

AmeriCU; Town of Le Ray (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Savings Account contributions

PTO and Holidays

401(k) with employer match

Employee Assistance Program

Tuition Reimbursement

Life Insurance and AD&D

Short-Term Disability

Team culture and events

Job summary

AmeriCU Credit Union is seeking a motivated Member Service Representative I to join our team at Fort Drum, NY. The role focuses on delivering exceptional member experiences, supporting ITM technology interactions and teller transactions, and building trusted relationships with members.

You will identify member needs, refer appropriate products and services, and help retain and grow member relationships while maintaining strict BSA and SAFE Act compliance.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.

Responsibilities

• Welcome and assist members in a professional, friendly manner aligned with MVP-1 Team culture.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Build relationships by identifying member needs and referring appropriate credit union products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Accurately document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with Bank Secrecy Act (BSA) and SAFE Act requirements.
• Actively participate in community engagement initiatives.
• Cover shifts as needed within the assigned region.

Skills

Customer service

Relationship-building

CRM system

Tools

CRM system

Job description

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team!

Position:Member Service Representative I

Location: 10750 Enduring Freedom Dr

Fort Drum, NY

Job Id:2766

# of Openings:1

Member Service Representative I

Location: Fort Drum, NY

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

Member Service Representative – AmeriCU Credit Union

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative

• Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
• Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
• Build relationships by identifying member needs and referring appropriate credit union products and services
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
• Partner with internal teams to support member growth and deepen existing relationships
• Meet or exceed performance and service goals
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed
• Accurately document member interactions in the CRM system
• Perform account servicing and maintenance with attention to detail
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
• Actively participate in community engagement initiatives
• Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverageEmployee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/

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