Member Service Pro: Growth Path to Leadership (Full-Time)

SECNY Federal Credit Union; City of Syracuse (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

12 paid holidays

Medical and Dental Insurance

Life Insurance and Long Term Disabled

401k plan

Work/life balance

Job summary

SECNY Federal Credit Union in New York State seeks friendly, service-oriented Member Service Representatives for our Skaneateles and North Syracuse branches. You’ll help members with deposits, withdrawals, loan payments and everyday financial needs, building relationships and trust in the community.

No banking experience? We provide training; prior customer service, cash-handling, or retail experience is welcome. This full-time role includes Saturdays on a rotating schedule.

Qualifications

• Prior customer service experience is helpful.
• Cash handling and accuracy are required.
• Ability to work rotating Saturdays and branch hours.

Responsibilities

• Performs routine member transactions including deposits, withdrawals, loan payments, transfers and check cashing.
• Provides information on credit union services and makes referrals for new products.
• Answers member inquiries by phone or in person and directs to appropriate colleagues.
• Cross-sells credit union products as appropriate and maintains accurate records.
• Maintains security procedures and balances cash at end of shift.

Skills

Customer service

Cash handling

Communication skills

Education

High school diploma or GED

Job description

SECNY Federal Credit Union in New York State seeks friendly, service-oriented Member Service Representatives for our Skaneateles and North Syracuse branches. You’ll help members with deposits, withdrawals, loan payments and everyday financial needs, building relationships and trust in the community.

No banking experience? We provide training; prior customer service, cash-handling, or retail experience is welcome. This full-time role includes Saturdays on a rotating schedule.