Member Services Representative

NYM FEDERAL CREDIT UNION; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

NYM Federal Credit Union in Brooklyn, NY seeks a friendly Member Services Representative to greet members, handle inquiries, and assist with daily transactions. You will open accounts, educate members on products, and work to resolve concerns with a service-first approach.

The role emphasizes accuracy in deposits/payments, regulatory compliance, and teamwork to ensure a smooth member experience in a busy branch environment.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree a plus.

Responsibilities

• Greet and assist members in-person, by phone, and via digital channels with account inquiries and transactions.
• Process deposits, withdrawals, loan payments, and account transfers accurately and efficiently.
• Open new member accounts, including checking, savings, and certificate accounts.
• Educate members on credit union products and services to meet their financial goals.
• Resolve member concerns and complaints with professionalism and a solutions-oriented approach.
• Maintain compliance with federal credit union regulations and internal policies.
• Support branch operations and collaborate with team members to ensure a seamless member experience.

Skills

Cash handling

Customer service

Data entry

Banking products knowledge

Attention to detail

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Banking software systems

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role:

NYM Federal Credit Union is looking for a friendly and motivated Member Services Representative to join our team in Brooklyn, NY! In this role, you'll be the face of our credit union - helping members navigate their financial needs with confidence and care. If you're passionate about people and community-focused banking, we want to hear from you!

Responsibilities:

• Greet and assist members in-person, by phone, and via digital channels with account inquiries and transactions
• Process deposits, withdrawals, loan payments, and account transfers accurately and efficiently
• Open new member accounts, including checking, savings, and certificate accounts
• Educate members on credit union products and services to meet their financial goals
• Resolve member concerns and complaints with professionalism and a solutions-oriented approach
• Maintain compliance with federal credit union regulations and internal policies
• Support branch operations and collaborate with team members to ensure a seamless member experience

Requirements:

• Prior experience in tellering, member services, customer service, or a financial institution REQUIRED
• Strong communication and interpersonal skills with a member-first attitude
• Basic knowledge of banking or credit union products, services, and regulations
• Proficiency in data entry and comfort working with financial software systems
• Ability to handle cash transactions accurately and maintain a balanced drawer
• Detail-oriented, dependable, and able to thrive in a fast-paced environment
• High school diploma or equivalent required; associate's or bachelor's degree a plus

About Us:

NYM Federal Credit Union is a trusted, member-owned financial institution proudly serving the Brooklyn, NY community. We are dedicated to providing personalized financial solutions that empower our members to achieve their goals. Our team is built on a culture of integrity, collaboration, and genuine care - making NYM FCU a great place to grow your career in financial services.