Member Service Pro - Path to Leadership

SECNY Federal Credit Union; Village of North Syracuse (NY); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

12 paid holidays

Medical and Dental Insurance

Life Insurance

Long Term Disability

Vacation, Personal, and Sick time

401k plan

Work/life balance

Job summary

SECNY Federal Credit Union in North Syracuse is seeking a full-time Member Service Representative to greet members and handle daily transactions. You will explain services, assist with inquiries, and cross-sell credit union products while maintaining cash handling accuracy. A rotating Saturday schedule is required.

Experience in customer service, retail, or hospitality is welcome and training is provided. You will join a community-focused team dedicated to member satisfaction.

Qualifications

• High school diploma or GED or equivalent required.
• Customer service or cash-handling experience preferred.
• Willingness to work rotating Saturdays and learn banking products.

Responsibilities

• Performs routine member transactions (deposits, withdrawals, loan payments, transfers, check cashing).
• Provides information on credit union services and makes referrals for products.
• Answers phones and assists members with requests and concerns.
• Cross-sells credit union products and maintains security of workstation and cash drawer.
• Balances transactions and maintains accurate records for the station.

Skills

Customer service

Cash handling

Cross-selling

Communication

Education

High school diploma or GED

Job description

SECNY Federal Credit Union in North Syracuse is seeking a full-time Member Service Representative to greet members and handle daily transactions. You will explain services, assist with inquiries, and cross-sell credit union products while maintaining cash handling accuracy. A rotating Saturday schedule is required.

Experience in customer service, retail, or hospitality is welcome and training is provided. You will join a community-focused team dedicated to member satisfaction.