Member Service Pro: Customer‑Focused Banking & Growth

Suneast; Concordville (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account (FSA)

401(k) plan with company match

Life insurance

Interest rate reduction on loans

Employee discounts on tickets

Job summary

Sun East Federal Credit Union in Aston, PA seeks a Member Service Representative to deliver exceptional member service and promote credit union products. You will open/close accounts, handle loan applications, and assist members with financial needs.

This full-time role emphasizes cross-selling, accuracy, and a friendly, team-focused approach to help members achieve financial wellbeing in a cooperative environment.

Qualifications

• High school diploma or equivalent.
• 3 years of prior sales, customer service, or related experience.
• Proficiency in basic math and computer skills.
• Customer service skills and sales ability.

Responsibilities

• Provide exceptional customer service to members and promote credit union products and services.
• Open and close accounts, answer questions, update member information, and process loan applications.
• Step into the teller line to process banking transactions accurately and maintain a balanced cash drawer.
• Aim to meet or exceed individual and team sales goals through knowledge of products and services.

Skills

Customer service

Sales ability

Bilingual skills

Basic math

Education

High school diploma or equivalent

Job description

Sun East Federal Credit Union in Aston, PA seeks a Member Service Representative to deliver exceptional member service and promote credit union products. You will open/close accounts, handle loan applications, and assist members with financial needs.

This full-time role emphasizes cross-selling, accuracy, and a friendly, team-focused approach to help members achieve financial wellbeing in a cooperative environment.