Member Service Representative - Aston Branch

Suneast; Aston Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

401(k) plan with company match

Life insurance

Interest rate reduction on loans

Employee discounts on tickets

Job summary

Sun East Federal Credit Union in Aston, PA seeks a Member Service Representative to deliver exceptional member service, promote credit union products, and support teller duties. The role includes opening/closing accounts, processing loans, and cross-selling to meet team sales goals.

We offer a comprehensive benefits package and a stable career in a community-focused financial institution committed to people helping people.

Qualifications

• High school diploma or equivalent; 3 years of prior sales, customer service, or related experience.
• Proficiency in basic math and computer skills, customer service skills, sales ability, and the ability to transition between multiple roles.
• Previous financial industry experience is preferred and bilingual skills a plus.

Responsibilities

• Provide exceptional customer service to members by promoting credit union products and services to improve their financial well-being.
• Establish rapport and listen carefully to recommend and cross-sell the best products and services.
• Open and close accounts, answer questions, solve problems, update member information, and process loan applications.
• Step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, and strive to achieve individual and team sales goals.
• Promote our services to members through heroic customer service.

Skills

Customer service

Sales ability

Bilingual skills

Computer skills

Basic math

Education

High school diploma

Job description

Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you someone who likes to provide exceptional customer service to members? If so, please read on!

This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including

• medical
• dental
• vision
• a flexible spending account (FSA)
• a 401(k) plan with company match
• life insurance
• an interest rate reduction on loans
• employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events

If this sounds like the sales, customer service and member focused opportunity in the financial industry that you've been looking for,

ABOUT SUN EAST FEDERAL CREDIT UNION Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people." "Together, we will be our members' heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time.

In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

RESPONSIBILITIES

• as a Member Service Representative you will provide exceptional customer service to our members; by promoting credit union products and services to improve our members' financial well-being.
• You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs.
• You also open and close accounts, answer questions, solve problems, update member information, and process loan applications.
• Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services.
• You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.

QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE

• High school diploma or equivalent 3 years of prior sales, customer service, or related experience.
• Proficiency in basic math and computer skills, Customer service skills, Sales ability, and the ability to transition between multiple roles.
• Previous financial industry experience is preferred and bilingual skills a plus.

Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

WORK SCHEDULE

This is a full-time position. Possible shifts are Mondays - Wednesdays from 8:30 am - 5:00 pm, Thursdays from 8:30 am - 6:30 pm, Fridays from 8:30 am - 6:00 pm, and Saturdays from 8:30 am to 12:30 pm. Except for the branches with drive-throughs which always start at 7:45 am. You would have your Saturday afternoons and evenings and all Sundays free!

ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this sales/customer service position,