Member Service Representative - Concordville Branch

Suneast; Concordville (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account (FSA)

401(k) plan with company match

Life insurance

Interest rate reduction on loans

Employee discounts on tickets

Job summary

Sun East Federal Credit Union in Aston, PA seeks a Member Service Representative to deliver exceptional member service and promote credit union products. You will open/close accounts, handle loan applications, and assist members with financial needs.

This full-time role emphasizes cross-selling, accuracy, and a friendly, team-focused approach to help members achieve financial wellbeing in a cooperative environment.

Qualifications

• High school diploma or equivalent.
• 3 years of prior sales, customer service, or related experience.
• Proficiency in basic math and computer skills.
• Customer service skills and sales ability.

Responsibilities

• Provide exceptional customer service to members and promote credit union products and services.
• Open and close accounts, answer questions, update member information, and process loan applications.
• Step into the teller line to process banking transactions accurately and maintain a balanced cash drawer.
• Aim to meet or exceed individual and team sales goals through knowledge of products and services.

Skills

Customer service

Sales ability

Bilingual skills

Basic math

Education

High school diploma or equivalent

Job description

Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you somone who likes to provide exceptional customer service to members? If so, please read on!

This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the sales, customer service and member focused opportunity in the financial industry that you've been looking for.

ABOUT SUN EAST FEDERAL CREDIT UNION

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

As a Member Service Representative you will provide exceptionalcustomer service to our members; by promoting credit union products and services to improve our members' financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs.

You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer; while working hard to achieve individual and team sales goals by keeping up-to-date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service.

QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• 3 years of prior sales, customer service, or related experience
• Proficiency in basic math and computer skills
• Customer service skills
• Sales ability
• Ability to transition between multiple roles
• Previous financial industry experience is preferred
• Bilingual skills a plus
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

WORK SCHEDULE

This is a full-time position. Possible shifts are Mondays - Wednesdays from 8:30 am - 5:00 pm, Thursdays from 8:30 am - 7:30 pm, Fridays from 8:30 am - 6:00 pm, and Saturdays from 8:30 am to 12:30 pm. Except for the branches with drive-throughs which always start at 7:45 am. You would have your Saturday afternoons and evenings and all Sundays free!

ARE YOU READY TO JOIN OUR TEAM?