Financial Call Center Pro — Member Services

Suneast; Aston Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account (FSA)

401(k) with company match

Life insurance

Interest rate reduction on loans

Employee discounts on tickets

No cold calling

Job summary

Sun East Federal Credit Union in Aston, PA is seeking a Call Center Representative to join our team. You will answer incoming and make outgoing calls, assist members with basic banking tasks, and educate members on our products and services.

You will thrive in a fast-paced, customer-focused environment. We offer competitive pay, a robust benefits package including medical, dental, vision, FSA, a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee

Qualifications

• Inbound call center experience.
• Excellent customer service skills.
• Proficiency with technology including computers, tablets, and general office equipment.
• Ability to pass a credit and criminal background check.
• Bilingual skills a plus.

Responsibilities

• Handle incoming and outgoing calls regarding member accounts in a fast-paced environment.
• Assist members with basic banking tasks and explain products/services.
• Use a consultative approach to uncover needs and cross-sell financial products.
• Escalate calls to supervisors or other departments as needed.

Skills

Inbound call center experience

Customer service

Tech proficiency

Background check clear

Bilingual

Tools

Computers & tablets

Job description

Sun East Federal Credit Union in Aston, PA is seeking a Call Center Representative to join our team. You will answer incoming and make outgoing calls, assist members with basic banking tasks, and educate members on our products and services.

You will thrive in a fast-paced, customer-focused environment. We offer competitive pay, a robust benefits package including medical, dental, vision, FSA, a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee