Member Service Pro: Cash, Service & Solutions

Southern Energy Credit Union; Hoover (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

Southern Energy Credit Union is seeking a Member Service Representative in Hoover, AL. The role delivers prompt member service across in-person, phone, and mail channels, processes deposits and loan payments, and balances the cash drawer daily.

You will engage members to identify needs and refer credit union products, while maintaining strict regulatory compliance. The position emphasizes accurate transaction processing, attention to detail, and teamwork within the branch to support overall

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of cash handling and/or customer service experience.
• Strong interpersonal and communication skills.
• Ability to balance cash drawer daily with accuracy.
• Knowledge of financial products and services preferred.

Responsibilities

• Serve as a primary contact for members with prompt, courteous service.
• Process deposits, withdrawals, transfers, and loan payments accurately.
• Balance cash drawer daily and handle large cash volumes with accuracy.
• Process checks and apply holds to mitigate loss risk.
• Assist with training new tellers and ensure compliance with policies.
• Identify member needs and refer relevant credit union products.
• Resolve inquiries and escalate complex issues as needed.
• Support branch operations and daily end-of-day reporting.

Skills

Cash handling

Customer service

Communication

Attention to detail

Cash drawer balancing

Education

High school diploma

Job description

Southern Energy Credit Union is seeking a Member Service Representative in Hoover, AL. The role delivers prompt member service across in-person, phone, and mail channels, processes deposits and loan payments, and balances the cash drawer daily.

You will engage members to identify needs and refer credit union products, while maintaining strict regulatory compliance. The position emphasizes accurate transaction processing, attention to detail, and teamwork within the branch to support overall