Member Service Pro: Open Accounts & Cross-Sell

Southern Energy Credit Union; Auburn (AL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

The Member Service Representative at a local Credit Union in Auburn, AL handles front-line member service, processes deposits, withdrawals, and payments, and opens or closes accounts. You will assist members in person, by phone, or by mail, providing accurate information and a friendly, professional image.

The role also involves cross-selling products and services, balancing cash drawer daily, and preparing documentation for new accounts.

Qualifications

• High school diploma or equivalent required.
• Cash handling and/or customer service experience preferred.
• Professional, well-developed interpersonal skills are necessary.

Responsibilities

• Provides front line member service and is the first impression in the branch.
• Processes deposits, withdrawals, and payments for member accounts.
• Opens and closes member accounts; assists with debit/credit card needs.
• Balances cash drawer daily; provides general Credit Union information.

Skills

Interpersonal skills

Cash handling

Customer service

Communication skills

Education

High school diploma

Some college experience

Job description

The Member Service Representative at a local Credit Union in Auburn, AL handles front-line member service, processes deposits, withdrawals, and payments, and opens or closes accounts. You will assist members in person, by phone, or by mail, providing accurate information and a friendly, professional image.

The role also involves cross-selling products and services, balancing cash drawer daily, and preparing documentation for new accounts.