Part-Time Member Service Pro — Banking & Community Impact

Gesa Credit Union; Moses Lake (WA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Competitive Pay

Dental and Vision Insurance

Paid Time Off

401(k) Match

Tuition Assistance

Commuter Benefits

Volunteer Time Off

Product discounts

Job summary

Gesa Credit Union in Moses Lake, WA is seeking an entry-level Member Service Associate to assist members with transactions, digital banking, and account needs. You will contribute to customer satisfaction, handle routine teller tasks, and help deepen member relationships.

The role emphasizes strong communication, confidentiality, and adherence to policies, with ongoing training and opportunities to grow within the credit union.

Qualifications

• Education: High School Degree or equivalent required.
• At least one year of customer service experience preferred.
• Some cash handling experience preferred.
• Maintain confidentiality and comply with policies.
• Demonstrate credit union values and service standards.
• Attend community events on behalf of the credit union.
• Proficient with varying levels of technology.

Responsibilities

• Provide exceptional member service.
• Solve problems and resolve member concerns.
• Understand financial literacy and bank products.
• Refer products and services to deepen relationships.
• Make outbound calls to nurture relationships.
• Handle transactions accurately and balance cash drawer.

Skills

Customer service

Cash handling

Tech literacy

Communication

Needs assessment

Education

High School Diploma

Job description

Gesa Credit Union in Moses Lake, WA is seeking an entry-level Member Service Associate to assist members with transactions, digital banking, and account needs. You will contribute to customer satisfaction, handle routine teller tasks, and help deepen member relationships.

The role emphasizes strong communication, confidentiality, and adherence to policies, with ongoing training and opportunities to grow within the credit union.