Member Service Associate: Banking & Relationships

Gesa Credit Union; SeaTac (WA); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Paid time off 20 days + 10 holidays

401(k) Match

Tuition assistance

Commuter benefits

Volunteer PTO

Product discounts

Engaging work environment

Rewards programs

Job summary

Gesa Credit Union in SeaTac, WA is seeking an Entry level Member Service Associate. You will deliver exceptional member service, perform teller transactions, and support digital banking needs while fostering relationships with members in the community.

The role emphasizes accuracy, compliance, and a proactive approach to resolving member questions. The team offers competitive benefits and opportunities for growth within a supportive environment.

Qualifications

• Education: High School Degree or equivalent required.
• At least 1 year of customer service experience preferred.
• Some cash handling experience preferred.
• Maintain confidentiality, control risk, and follow procedures.

Responsibilities

• Provide exceptional member service to all we serve.
• Perform teller transactions and account maintenance accurately.
• Assist members with Digital Banking enrollment and support.
• Refer products/services to deepen member relationships when appropriate.
• Make outbound calls to nurture member relationships.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Diversity and inclusion

Team player

Attention to detail

Adaptability

Education

High School degree or equivalent

Job description

Gesa Credit Union in SeaTac, WA is seeking an Entry level Member Service Associate. You will deliver exceptional member service, perform teller transactions, and support digital banking needs while fostering relationships with members in the community.

The role emphasizes accuracy, compliance, and a proactive approach to resolving member questions. The team offers competitive benefits and opportunities for growth within a supportive environment.