Part-Time Member Services Pro – Banking & Community

Gesa Credit Union; Richland (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Dental and Vision Insurance

8 days/year accrual of Paid Time Off –

Plus 10 Paid Holidays

401(k) Match

Tuition Assistance and Student Loan Re

Commuter Benefits

Paid Time Off to Volunteer in the

Job summary

Gesa Credit Union in Richland, WA is seeking a Member Service Associate (MSA) to deliver exceptional service and support for members across teller transactions, digital banking, and related needs.

The role emphasizes understanding financial products, offering appropriate solutions, and maintaining accuracy in cash handling and record keeping. A positive attitude and reliability are essential for success in this team-oriented environment.

Qualifications

• Education: High School Degree or equivalent required.
• At least one year of customer service experience preferred.
• Proficient with varying levels of technology.
• Maintain confidentiality and follow policies and procedures.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Solve problems, own member concerns, provide prompt resolutions, follow up.
• Make outbound calls to establish, grow, and nurture member relationships.
• Assist with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with routine fraud disputes.
• Accurately follow cash handling procedures and balance cash drawer.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School degree or equivalent

Job description

Gesa Credit Union in Richland, WA is seeking a Member Service Associate (MSA) to deliver exceptional service and support for members across teller transactions, digital banking, and related needs.

The role emphasizes understanding financial products, offering appropriate solutions, and maintaining accuracy in cash handling and record keeping. A positive attitude and reliability are essential for success in this team-oriented environment.