Member Experience & Solutions Specialist

Gesa Credit Union; Lynnwood (WA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life

401(k) Match

Tuition Assistance and Student Loan Re

Commuter Benefits

Paid Time Off

Job summary

Gesa Credit Union in Richland, WA is seeking a motivated Member Contact Center Specialist to deliver exceptional service through various channels (phone, email, chat). You will deepen member relationships, educate on digital options, and cross-sell products while maintaining high service standards.

The role requires knowledge of financial products, strong communication skills, and the ability to meet KPIs. A cooperative, team-oriented environment and opportunities for growth are offered.

Qualifications

• Minimum of a high school diploma; some college course work preferred; degree highly desirable
• Two+ years in a contact center environment with increasing responsibilities
• Two+ years in a Credit Union or Financial institution

Responsibilities

• Provide exceptional member service via phone, email, chat and correspondence, including outbound follow ups.
• Assist members with disputes around debit/credit cards, fraud, and other specialized functions.
• Resolve problems, take ownership of member concerns, and follow up for timely resolution.

Skills

Customer service

Multitask ability

Team player

Problem solving

Communication

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Gesa Credit Union in Richland, WA is seeking a motivated Member Contact Center Specialist to deliver exceptional service through various channels (phone, email, chat). You will deepen member relationships, educate on digital options, and cross-sell products while maintaining high service standards.

The role requires knowledge of financial products, strong communication skills, and the ability to meet KPIs. A cooperative, team-oriented environment and opportunities for growth are offered.