Member Service Pro – Banking & Community Impact

Gesa Credit Union; South Bend (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Job summary

Gesa Credit Union in South Bend, WA seeks a friendly Member Service Associate to provide exceptional service and perform routine teller transactions. You will help members with digital banking, product referrals, and basic account maintenance.

The role requires a High School diploma and strong communication skills. At least one year of customer service experience is preferred, with some cash handling knowledge. Join a team dedicated to community empowerment and professional growth.

Qualifications

• High School Degree or equivalent required.
• At least one year of customer service experience preferred.
• Some cash handling experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Report for work on time and maintain a schedule of regular attendance.
• Some travel may be required.
• Proficient with varying levels of technology.

Responsibilities

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions.
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
• Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
• Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
• Perform transactions and service requests on member accounts in an accurate and timely manner.
• Accurately follow all cash handling procedures and balances cash drawer at the end of every shift.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with routine fraud disputes.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Gesa Credit Union in South Bend, WA seeks a friendly Member Service Associate to provide exceptional service and perform routine teller transactions. You will help members with digital banking, product referrals, and basic account maintenance.

The role requires a High School diploma and strong communication skills. At least one year of customer service experience is preferred, with some cash handling knowledge. Join a team dedicated to community empowerment and professional growth.