Member Service Leader & Financial Solutions Expert

Golden-1-Credit-Union

Redding (CA)

On-site

USD 26,000 - 37,000

Full time

3 days ago

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Job summary

Golden 1 Credit Union's Redding Branch is hiring a Member Service Specialist III. This non-exempt role reports to the Branch Manager and starts with a pay range of $23.00 hourly, offering growth through internal promotions and ongoing training.

You will process and audit transactions, provide member services, identify financial needs, mentor junior MSS staff, and help maintain compliance while delivering trusted guidance to our community in California.

Qualifications

H.S. Diploma or GED required.
2+ years of banker or customer relationship experience preferred.
1+ year as MSS II or teller at Golden 1 or another financial institution preferred.

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and debit card issuance.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.