Senior Member Service Pro: Financial Guidance & Solutions

Golden 1 Credit Union; Sacramento (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III to support branch operations at the Del Paso Heights Financial Resource Center. The role processes transactions, assists members with accounts, and promotes Golden 1 products and services to meet member needs.

You will work under the Branch Manager, handle deposits, withdrawals, and other teller duties, and mentor junior MSS staff while maintaining compliance with credit union policies and procedures.

Qualifications

• HS Diploma or GED required.
• 2+ years year of prior experience in a banker role preferred.
• 1+ year MSS II or teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.

Skills

Customer service

Cash handling

Attention to detail

Communication

Education

HS Diploma or GED

Tools

EnAct

ECM

Job description

Golden 1 Credit Union is seeking a Member Service Specialist III to support branch operations at the Del Paso Heights Financial Resource Center. The role processes transactions, assists members with accounts, and promotes Golden 1 products and services to meet member needs.

You will work under the Branch Manager, handle deposits, withdrawals, and other teller duties, and mentor junior MSS staff while maintaining compliance with credit union policies and procedures.