Member Service Lead

Laxymca; La Crosse (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Y Membership

Child care discount

Retirement benefit

Full benefits package

Birthday off

Child care center discount

Job summary

The Y in La Crosse, Wisconsin is seeking an energetic Member Services Associate to welcome members and guests, give facility tours, process memberships and registrations, and resolve concerns with a friendly, helpful attitude.

This full-time, early-morning role runs Monday to Friday from 4:30 am to 12:30 pm, providing 40 hours weekly and a comprehensive benefits package including a free Y membership and childcare discounts.

Qualifications

• High School degree or equivalent.
• 3 years’ experience in a customer service-oriented company.
• Strong verbal communication skills and customer service skills.
• High level of confidentiality.

Responsibilities

• Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
• Check in all members and guests.
• Act as a lead member service representative, helping to train new staff and take on additional responsibilities in the department as needed.
• Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).

Skills

Customer service oriented

Strong verbal communication

Confidentiality

Education

High School diploma or equivalent

Job description

• Industry Nonprofit Charitable Organizations
• Work Experience 1-3 years
• Salary Starting at $16/hr.
• State/Province Wisconsin
• Country United States

About Us

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Job Description

We are looking for an energetic individual who is seeking a fun opportunity creating a friendly, helpful and positive atmosphere for members and guests visiting or calling the Y, giving tours of the facility, processing memberships and registrations and addressing any member and guest concerns.

This position is a full-time hourly position working 40 hours per week, Monday - Friday: 4:30 am - 12:30 pm.

Responsibilities include but not limited to:

• Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
  
• Check in all members and guests.
  
• Act as a lead member service representative, helping to train new staff and take on additional responsibilities in the department as needed.
  
• Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).
  

Requirements

• High School degree or equivalent
  
• 3 years’ experience in a customer service-oriented company
  
• Strong verbal communication skills and customer service skills
  
• High level of confidentiality
  
• Free Y Membership and Y programs
  
• 100% discount on school-age childcare
  
• 12% fully paid retirement after 2 years
  
• Full benefits package including generous PTO, health, dental, life insurance, short-term disability and long-term disability
  
• Paid birthday off
  
• 35% discount on full-time child care center