Member Service Representative

YMCA of Honolulu; Honolulu (HI); On-site; USD 19,286 - 26,174; Part time

Benefits offered by this job

Free Y membership with employment

Referral bonuses

Discounts on programs and services (up

Job summary

YMCA of Honolulu is seeking a part-time team member to deliver friendly member services, support program sales, and help maintain the facility and Healthy Lifestyles Center.

You will assist members with health goals, participate in childcare registration, and contribute to program operations. Strong communication and organization are essential, with CPR/First Aid requirements and training provided after hire.

Qualifications

• Minimum 18 years of age.
• CPR, First Aid, AED certifications and mandatory trainings within the required timeframe.
• TB test required.
• YMCA mandatory training modules to be completed after hire.
• Prior customer service or health/fitness experience preferred.

Responsibilities

• Provide customer services including membership and program sales.
• Monitor and maintain facilities and Healthy Lifestyles Center.
• Assist members in reaching health and wellness goals.
• Support registration for school year or summer childcare programs.
• Foster strong membership connections through personalized service.

Skills

Customer service

Health/Fitness

Microsoft Office

People oriented

Organized

Multi-tasking

Communication

Cash handling

Diversity awareness

Group work process

Education

High school diploma or equivalent

CPR/First Aid/AED training

Job description

HOURS

Monday‑Friday: 11:00 am – 4:30 pm
Thursday: 9:00 am – 1:00 pm

POSITION SUMMARY

Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi‑oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.

QUALIFICATIONS

Skills & Knowledge:

• At least half a year documented customer service experience and/or health/fitness experience
• High school diploma or equivalent preferred
• Requires understanding of group work process, program and staff development, skilled in general management and communications.
• Must be proficient in Microsoft Office
• Must be people oriented, be well organized, and multi‑task oriented.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge
• Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds

Education & Training:

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
• TB test required
• Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire

WHY THE Y?

• Free Y membership with employment
• Referral bonuses – Y employees can earn cash or Y credit bonuses for referring a new hire
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.