Member Service Leader

Laxymca; La Crosse (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free adult Y membership

50% discount on Y programs

403(b) retirement account

12% retirement after 2 years and 1,000

Job summary

La Crosse YMCA's Dahl branch in La Crosse is seeking part-time leaders to engage members, participants, and staff. You will help ensure a welcoming environment and deliver excellent service at every touchpoint.

Key responsibilities include guiding member interactions, addressing safety concerns, and acting as the lead Member Services Representative in routine and emergency situations. Strong communication and relationship-building skills are essential.

Qualifications

• 1-3 years work experience
• Ability to address and make solid decisions in emergency situations
• Excellent communication skills and willingness to build relationships
• Maintain positive relationships with youth in the building and address concerns as needed

Responsibilities

• Perform excellent service to all members, staff, volunteers and guests
• Address member and safety concerns as needed
• Engage members/participants around the facility
• Act as lead Member Services Representative in all situations

Skills

Customer service

Communication

Relationship building

Emergency decision-making

Job description

• Industry Nonprofit Charitable Organizations
• Work Experience 1-3 years
• State/Province Wisconsin
• Country United States

About Us

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Job Description

The Y is here for our community to provide a place for all to come and enjoy the facility and programming that we offer. In order to do this, we are looking for part-time leaders to help engage our members, participants, and staff. We are looking for candidates who are interested in workingat our Dahl branch in La Crosse.

Shift Availability :

Responsibilities :

• Perform excellent service to all members, staff, volunteers and guests
  
• Address member and safety concerns as needed
  
• Engage members/participants around the facility
• Act as lead Member Services Representative in all situations

Requirements

• Ability to address and make solid decisions in emergency situations
  
• Excellent communication skills and willingness to build relationships
  
• Maintain positive relationships with youth in the building and address concerns as needed
• FREE adult Y membership (+ discount on Family Membership)
• 50% discount on Y programs
• 403(b) retirement account
• 12% retirement after 2 years and 1,000 hours per year