Member Service Leader

La Crosse Area Family YMCA; La Crosse (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free adult membership

Program discount 50%

403(b) retirement account

12% retirement after 2 years

Job summary

The La Crosse Area Family YMCA is seeking part-time leaders for our Dahl branch in La Crosse to engage members, participants and staff through friendly, proactive service. You will be a visible, responsive presence at the front desk, helping members feel welcome and supported during their visits.

As a frontline Member Services Representative, you will address needs, assist guests, and collaborate with teams to maintain a safe, inviting environment for all ages.

Qualifications

• Emergency decision making in crisis situations.
• Clear, respectful communication with members, staff and guests.
• Ability to build positive relationships with youth and families.

Responsibilities

• Provide excellent service to members, staff, volunteers and guests.
• Address member and safety concerns as needed.
• Engage members/participants around the facility.
• Act as lead Member Services Representative in all situations.

Skills

Emergency decision making

Excellent communication

Youth relations

Job description

La Crosse, United States | Posted on 10/16/2026

• Industry Nonprofit Charitable Organizations
• Work Experience 1-3 years
• State/Province Wisconsin
• Country United States

About Us

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Job Description

The Y is here for our community to provide a place for all to come and enjoy the facility and programming that we offer. In order to do this, we are looking for part-time leaders to help engage our members, participants, and staff. We are looking for candidates who are interested in workingat our Dahl branch in La Crosse.

Responsibilities

• Perform excellent service to all members, staff, volunteers and guests
  
• Address member and safety concerns as needed
  
• Engage members/participants around the facility
  
• Act as lead Member Services Representative in all situations
  

Requirements

• Ability to address and make solid decisions in emergency situations
  
• Excellent communication skills and willingness to build relationships
  
• Maintain positive relationships with youth in the building and address concerns as needed
  
• FREE adult Y membership (+ discount on Family Membership)
  
• 50% discount on Y programs
  
• 403(b) retirement account
  
• 12% retirement after 2 years and 1,000 hours per year