Float Member Service Representative

Community West Credit Union; Grandville (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) eligibility at 90 days

Generous PTO starting in your first 12

Casual dress code

Healthy work/life balance

Investment in growth opportunities

Job summary

Community West Credit Union in West Michigan is seeking a Float Member Service Representative to provide prompt, courteous support to members with financial needs and service requests. In-office role with a schedule Monday–Friday, 8:45am–5:15pm EST.

Responsibilities include handling deposits, withdrawals, and payments, maintaining cash drawer, and answering questions about accounts and services. Growth opportunities and a supportive work environment are emphasized.

Qualifications

• 2-3 years of banking/teller experience.
• High school diploma or GED required.
• Clear, respectful, professional communication is essential.
• Proficiency with computer basics including Word and Excel.
• Basic math skills and keyboard literacy helpful.
• Member-first mindset is important.

Responsibilities

• Perform member transactions including deposits, withdrawals, money orders, and cashier's checks using the CBX system.
• Maintain cash drawer and accurately account for funds.
• Respond to member inquiries promptly and professionally.
• Provide accurate information about accounts, payments, products, and services; identify opportunities to recommend CWCU offerings.

Skills

Banking/teller experience

Communication

Customer-first mindset

Basic math

Keyboard literacy

Team player

Education

High school diploma or GED

Tools

Word

Excel

Job description

Description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits:

401(k) eligibility at 90 days

Generous PTO starting in your first year

Casual, comfortable dress code

Healthy work/life balance

Investment in growth opportunities

Role Responsibilities:

As a Float Member Service Representative, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills:

• 2-3 years of banking/teller experience.
• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Basic math skills are required and keyboard literacy is helpful
• A member-first mindset

Work Environment:

Schedule: Monday through Friday, 8:45am – 5:15pm EST; in office. Reliable transportation is required for travel between branch locations, as needed.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.