Member Service Associate: Growth in Banking

Visions Federal Credit Union Berks; Temple (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

401(k) with employer match

Health benefits (medical, dental, etc)

Flexible PTO, VTO, WTO

10+ paid holidays

LSA stipend

Employee recognition program

Job summary

Visions Federal Credit Union in Temple, PA is seeking a friendly and attentive Member Service Representative to serve as the first point of contact for members, handling deposits, withdrawals, and account questions with accuracy and care in a fast-paced branch.

This entry-point role includes comprehensive training and opportunities to grow within the banking industry, build customer service skills, and advance into more senior roles at Visions.

Qualifications

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Responsibilities

• Process everyday banking transactions with accuracy and efficiency.
• Assist members with deposits, withdrawals, and account questions.
• Provide friendly, personalized service to every member.
• Help identify member needs and suggest appropriate solutions.
• Resolve account issues and escape complex concerns when needed.
• Support overall branch operations and maintain a clean, organized workspace.

Skills

Customer service

Bilingual in Spanish

Education

High school diploma

Associate degree

Tools

Microsoft Office

Office equipment

Job description

Visions Federal Credit Union in Temple, PA is seeking a friendly and attentive Member Service Representative to serve as the first point of contact for members, handling deposits, withdrawals, and account questions with accuracy and care in a fast-paced branch.

This entry-point role includes comprehensive training and opportunities to grow within the banking industry, build customer service skills, and advance into more senior roles at Visions.