Member Service Specialist

Visions Federal Credit Union; City of Binghamton (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Visions Federal Credit Union in New York's Binghamton area is hiring a Member Service Representative to be the first point of contact for members, handling daily financial transactions and inquiries with a service-focused approach.

You will support members with everyday banking needs, building relationships and providing personalized solutions in a fast-paced branch environment. The role offers comprehensive training and clear paths for growth within the organization.

Qualifications

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Responsibilities

• Process everyday banking transactions with accuracy and efficiency.
• Assist members with deposits, withdrawals, and account questions.
• Provide friendly, personalized service to every member.
• Help identify member needs and suggest appropriate solutions.
• Resolve account issues and elevate complex concerns when needed.
• Support overall branch operations and maintain a clean, organized workspace.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Office equipment

Job description

Visions Federal Credit Union in New York's Binghamton area is hiring a Member Service Representative to be the first point of contact for members, handling daily financial transactions and inquiries with a service-focused approach.

You will support members with everyday banking needs, building relationships and providing personalized solutions in a fast-paced branch environment. The role offers comprehensive training and clear paths for growth within the organization.