Bilingual Member Service Specialist

Visions Federal Credit Union; Temple (PA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Retirement benefits

Excellent health benefits

Flexible PTO

10+ paid holidays

LSA stipend

Employee recognition program

Job summary

Visions Federal Credit Union in Temple, PA is seeking a Member Service Representative to greet members, process daily transactions, answer questions, and build meaningful relationships in a fast-paced branch environment. This on-site role emphasizes friendly, personalized service and accuracy.

Requirements include a high school diploma with 1–3 years of related experience, Spanish language proficiency, and proficiency with Microsoft Office and office equipment.

Qualifications

• High school diploma with 1–3 years of related experience.
• Proficient in Microsoft Office Suite.
• Bilingual in Spanish is required.

Responsibilities

• Process everyday banking transactions with accuracy and efficiency.
• Assist members with deposits, withdrawals, and account questions.
• Provide friendly, personalized service to every member.
• Help identify member needs and suggest appropriate solutions.
• Resolve account issues and escalate complex concerns when needed.
• Support branch operations and maintain an organized workspace.

Skills

Microsoft Office

Customer service

Communication

Bilingual Spanish

Education

High school diploma

Associate degree (preferred)

Job description

Visions Federal Credit Union in Temple, PA is seeking a Member Service Representative to greet members, process daily transactions, answer questions, and build meaningful relationships in a fast-paced branch environment. This on-site role emphasizes friendly, personalized service and accuracy.

Requirements include a high school diploma with 1–3 years of related experience, Spanish language proficiency, and proficiency with Microsoft Office and office equipment.