Member Service Associate — Banking & Cash Handling

Tongass Federal Credit Union; Wrangell (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Tongass Federal Credit Union is seeking an MSR I to deliver a positive member service experience and maintain knowledge of credit union products. You will assist members with banking duties, help with online banking setup, and ensure confidentiality of member information, while supporting team goals.

The role emphasizes accuracy, professionalism, and the ability to refer members to internal resources as needed.

Qualifications

• Professional appearance and positive public image.
• Excellent listening and customer service skills.
• Education equivalent to a high school diploma.

Responsibilities

• Greet and welcome members.
• Perform deposits, withdrawals, transfers, and loan payments.
• Answer phones, file, shred, and scan documents.
• Update member information and assist with online banking setup.
• Balance cash drawer and perform cash handling duties.
• Process credit card cash advances.
• Handle in-house checks and verify negotiability.
• Verify members and perform holds as needed.
• Print cashier checks and authority checks.
• Verify rolled and bulk coin details.
• Charge fees as described in the fee schedule.
• Place check holds and manage pending transactions.
• Assist with debit card and transaction inquiries.
• Add comments or descriptions to member accounts.
• Prepare Currency Transaction Reports (CTRs).
• Process gift card orders/purchases/loadings.
• Set up A2A, ACH, and AFT transfers.
• Contribute to branch goals and teamwork.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Math skills

Data entry

Team player

Adaptability

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Tongass Federal Credit Union is seeking an MSR I to deliver a positive member service experience and maintain knowledge of credit union products. You will assist members with banking duties, help with online banking setup, and ensure confidentiality of member information, while supporting team goals.

The role emphasizes accuracy, professionalism, and the ability to refer members to internal resources as needed.