MSR I

Tongass Federal Credit Union; Wrangell (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Tongass Federal Credit Union is seeking an MSR I to deliver a positive member service experience and maintain knowledge of credit union products. You will assist members with banking duties, help with online banking setup, and ensure confidentiality of member information, while supporting team goals.

The role emphasizes accuracy, professionalism, and the ability to refer members to internal resources as needed.

Qualifications

• Professional appearance and positive public image.
• Excellent listening and customer service skills.
• Education equivalent to a high school diploma.

Responsibilities

• Greet and welcome members.
• Perform deposits, withdrawals, transfers, and loan payments.
• Answer phones, file, shred, and scan documents.
• Update member information and assist with online banking setup.
• Balance cash drawer and perform cash handling duties.
• Process credit card cash advances.
• Handle in-house checks and verify negotiability.
• Verify members and perform holds as needed.
• Print cashier checks and authority checks.
• Verify rolled and bulk coin details.
• Charge fees as described in the fee schedule.
• Place check holds and manage pending transactions.
• Assist with debit card and transaction inquiries.
• Add comments or descriptions to member accounts.
• Prepare Currency Transaction Reports (CTRs).
• Process gift card orders/purchases/loadings.
• Set up A2A, ACH, and AFT transfers.
• Contribute to branch goals and teamwork.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Math skills

Data entry

Team player

Adaptability

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The MSR I is an entry level position responsible for providing a positive member service experience to all members. The MSR I will maintain a basic working knowledge of all credit union products and services with the ability to refer members to appropriate internal resources when necessary. The MSR I will be able to knowledgeably assist members with, and discuss, the duties and functions listed below. They will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The MSR I will contribute to the success of the credit union through self-motivation and participation in team efforts.

Primary Functions and Duties:

• Members first always
• Greet and welcome members
• Perform member deposits, withdrawals, transfers, and loan payments.
• Answer phones, file, shred, and scan documents as needed
• Update member information, reset passwords, and activate online banking, completing required forms, as necessary.
• Accurately perform cash handling duties, including consistently balance cash drawer
• Accurately perform credit card cash advances
• Complete permitted non-member transactions (in-house checks)
• Be able to verify members
• Be able to verify negotiability of draft items and make hold recommendations, as necessary.
• Print cashier checks and temporary checks
• Verify rolled coin and roll bulk coin
• Charge fees as outlined in the member fee schedule
• Place check holds
• Look up debit card and pending transactions
• Add a comment, tracker or transaction description to a member account
• Complete Currency Transaction Reports (CTRs)
• Order/Purchase/Load Gift cards
• Have ability to set up A2A, ACH and AFT transactions
• Strive to meet branch and personal goals by offering solutions to members, working as a team within the branch and credit union, and actively seeks to build professional relationships with members.

Knowledge, Skills and Abilities:

• Professional appearance.
• Maintain a positive image within the community.
• Ability to effectively communicate verbally and in writing.
• Excellent listening and customer service skills.
• Education equivalent to a four-year high school education.
• Possess a work ethic that includes self-motivation, positive attitude, neatness, punctuality and accuracy.
• Strong math (calculations and concepts involving decimals, percentages, fractions, etc.) and computer skills.
• Ability to work independently and as part of a team.
• Flexibility and willingness to adapt to changing business needs.
• Well organized.
• Must be able to work a complete shift from standing position, as well as lift and carry up to 35 pounds.