Medicare Member Retention Strategy Lead

Centene Corporation; New York (NY); Híbrido; USD 95.000 - 158.000; Jornada completa

Descripción de la vacante

Centene Corporation is seeking a leader to maximize member retention by directing a team of retention performance managers across local and national markets. The role involves travel, weekend work, and collaboration with multiple business units to reduce disenrollment and enhance member experience within Medicare plans.

Requirements include a Bachelor's degree with 5+ years in Medicare, supervisory experience, and ability to work in the U.S. without visa sponsorship.

Formación

• Bachelor's degree and 5+ years related experience in Medicare industry.
• Master's degree preferred or equivalent experience.
• Minimum 2+ years supervisor experience preferred.

Responsabilidades

• Manage a team of retention performance managers to develop and implement strategies to retain Medicare beneficiaries.
• Analyze data and trends to identify retention challenges and opportunities.
• Collaborate with cross-functional teams to improve member experience and satisfaction.
• Create and manage programs to educate beneficiaries about benefits and services across the health plans.
• Monitor and evaluate retention initiatives to ensure their effectiveness and make necessary adjustments.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conocimientos

Team leadership

Data analysis

Cross-functional collaboration

Program management

Policy compliance

Educación

Bachelor's degree

Master's degree preferred

Descripción del empleo

Centene Corporation is seeking a leader to maximize member retention by directing a team of retention performance managers across local and national markets. The role involves travel, weekend work, and collaboration with multiple business units to reduce disenrollment and enhance member experience within Medicare plans.

Requirements include a Bachelor's degree with 5+ years in Medicare, supervisory experience, and ability to work in the U.S. without visa sponsorship.