Medicare Member Retention Lead — Hybrid/Remote

Centene Corporation; Tallahassee (FL); Hybrid; USD 88,000 - 158,000; Full time

Job summary

Centene Corporation seeks a leader to manage a team of retention performance managers across the Enterprise, aiming to reduce Medicare disenrollment and improve member experience. You will identify opportunities, coordinate campaigns, and collaborate with cross-functional teams to drive results.

The role requires a Bachelor’s degree with 5+ years in Medicare-related work, plus 2+ years of supervisory experience, and willingness to travel and work some weekends. Sponsorship is not offered.

Qualifications

• Bachelor’s degree required in a related field.
• 5+ years of related Medicare industry experience.
• Minimum 2+ years of supervisory experience.
• Willingness to travel and work some weekends.
• Sponsorship not available for this role.

Responsibilities

• Manage a team of retention performance managers to develop strategies.
• Analyze data and trends to identify retention challenges and opportunities.
• Collaborate with cross-functional teams to improve member experience.
• Create and manage programs educating beneficiaries about benefits and services.
• Monitor and evaluate retention initiatives and adjust as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

People leadership

Data analysis

Cross-functional collaboration

Medicare/Medicaid experience

Retention strategy

Education

Bachelor’s degree

Master’s degree preferred

Job description

Centene Corporation seeks a leader to manage a team of retention performance managers across the Enterprise, aiming to reduce Medicare disenrollment and improve member experience. You will identify opportunities, coordinate campaigns, and collaborate with cross-functional teams to drive results.

The role requires a Bachelor’s degree with 5+ years in Medicare-related work, plus 2+ years of supervisory experience, and willingness to travel and work some weekends. Sponsorship is not offered.