MEMBER RESOURCE CENTER REPRESENTATIVE

Greater Nevada Credit Union; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Health Savings Account contributions

Volunteer time off

Job summary

Greater Nevada Credit Union is seeking a Member Resource Center Representative to handle sales and service interactions from the Reno Operations Center. The role relies on telephone, video, and secure messaging to assist members and meet sales/referral targets while upholding Bank Secrecy Act procedures.

The position requires at least 1 year of customer service experience, a high school diploma or GED, and preferably prior call center and financial institution exposure.

Qualifications

• 1 year of customer service experience required.
• High School Diploma or GED required.
• Previous call center experience preferred.
• Previous financial institution experience preferred.
• Bilingual is a plus.

Responsibilities

• Perform sales and service functions through telephone, video and electronic communication to assist in achieving goals.
• Meet performance goals including product sales/referrals and member interactions per hour.
• Communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply procedures and reporting requirements of the Bank Secrecy Act.

Skills

Verbal communication

Relationship-building

Time management

Problem resolution

Customer service

Education

High School Diploma or GED

Job description

MEMBER RESOURCE CENTER REPRESENTATIVE# MEMBER RESOURCE CENTER REPRESENTATIVERENO OPERATIONS CENTER (ROC) - Reno, NV 89521## OverviewPosition TypeFull TimeCategoryMember Services## DescriptionAt Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.To do this, we practice C.A.R.E. with our Values:* We **Care Genuinely**.* We build relationships because we know that we are **Greater Together**.* We **Stay Trustworthy**as we serve our communities.* **\"Be Bright\"**rings in our ears as we find custom solutions that meet our members' needs.* We **Inspire One Another**, our members, and our communities to re-imagine what Living Greater can be.* In every moment, we **Enjoy the Experience**. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than **88,500** members and thousands upon thousands of people through our community and philanthropic work.If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!---**About The Position:**Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.**What You'll Be Doing*** Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.* Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.* Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.* Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.---**Qualifications*** 1 year of customer service experience required* High School Diploma or GED required* Previous call center experience preferred* Previous Financial Institution experience preferred* Bilingual is a plus**Skills & Competencies*** Enjoy working with the public over the phone and through video chat* Effective verbal communication skills* Effective relationship-building skills* Effective time management skills* Problem resolution skills and experience* Optimizes work processes* Drives engagement* Self-development* Action oriented* Decision quality**Physical Demands*** While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.* You may occasionally be required to lift and/or move up to 20 pounds.---**Location and Travel Requirements**The Member Resource Center Representative position is located onsite at our Reno Operations Center.---**Compensation & Benefits*** $17.07- $23.56 per hour* Compensation is dependent on experience* Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents* Health Savings Account contributions* Supplemental insurance and life insurance plans* Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment* Paid time to volunteer and make a contribution to the community* Employee product and service discounts**Greater Nevada is an Equal Opportunity Employer**Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.