Member Experience Specialist I – Banking & Services

Sunmark Federal Credit Union Inc.; McKownville (NY); On-site; USD 27,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. in Guilderland, NY is seeking an energetic Universal Associate to welcome members and provide information about credit union services.

This frontline role supports transactions and helps members navigate our range of products. You will handle cash with accuracy, assist with transfers and loan payments, operate Interactive Teller Machines, and research member questions while upholding our legendary service standard.

Qualifications

• High school diploma or equivalent required.
• Candidates should have cash handling experience and strong customer service skills.
• Excellent communication and computer skills are essential.
• Motivation to contribute to team goals and a positive attitude are important.

Responsibilities

• Act as a member liaison and assist with transactions.
• Support member transactions using Interactive Teller Machines.
• Process transfers, loan payments, and other financial center transactions.
• Provide product and advisory information and resolve member questions and issues.
• Assist management in maintaining Sunmark's culture while meeting department sales referral goals.

Skills

Cash handling

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Interactive Teller Machines

Job description

Sunmark Federal Credit Union Inc. in Guilderland, NY is seeking an energetic Universal Associate to welcome members and provide information about credit union services.

This frontline role supports transactions and helps members navigate our range of products. You will handle cash with accuracy, assist with transfers and loan payments, operate Interactive Teller Machines, and research member questions while upholding our legendary service standard.