Member Relationship Representative

Northland Area Federal Credit Union; Gaylord (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Annual bonuses

Benefits package

Job summary

Northland Area Federal Credit Union in Gaylord, MI seeks a Full Time Member Relationship Representative to be the face of the credit union, delivering exceptional service and handling everyday financial transactions.

You will help members with education and service goals, promote a wide range of products, and enjoy incentive pay, annual bonuses, paid training, real advancement opportunities, and a strong benefits package.

Qualifications

• Must possess and maintain a valid driver’s license.
• Previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.
• Ready to make banking better? Your members are waiting!

Responsibilities

• Deliver outstanding service to members.
• Handle daily financial transactions with accuracy.
• Meet member education and service goals.
• Promote a wide range of products that help members thrive.

Skills

Customer service

Cash handling

Sales

Financial services

Attention to detail

Problem solving

Valid driver’s license

Job description

We are seeking candidates for a Full Time, Member Relationship Representative position at our Gaylord location.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To be the face of our credit union!

Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications

Qualifications: Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Equal Opportunity Employer