Member Relationship Representative

Northland Area Federal Credit Union; Michigan; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Benefits package

Job summary

Northland Area Federal Credit Union in Mio, Michigan is seeking a Full-Time Member Relationship Representative to be the friendly face of our branch.

You will deliver personalized service, handle daily transactions with accuracy, and help members achieve financial goals by educating them on products and services. This role rewards teamwork, growth, and a genuine commitment to community banking with opportunities for advancement. Join a team that values exceptional service and local impact.

Qualifications

• Experience delivering exceptional customer service in a financial setting.
• Ability to educate members on products and services.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Provide outstanding service as the face of the branch.
• Process daily transactions with accuracy and efficiency.
• Achieve member education and service goals.
• Promote a broad range of financial products to help members thrive.

Skills

Customer service excellence

Sales experience

Financial services knowledge

Education

High school diploma or equivalent

Job description

Your Next Career Move Starts Here!

We are seeking candidates for a Full Time, Member Relationship Representative position at our Mio Branch.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role?

To be the face of our credit union! Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications

Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Check us out at:

Careers - Northland Area FCU

Equal Opportunity Employer

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