Member Relations Associate

Coast360 Federal Credit Union; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Coast360 Federal Credit Union seeks a friendly, detail-oriented team member to provide member services, greet and assist members, and direct them to appropriate departments. You will handle administrative tasks and help with various service stations, ensuring a positive, professional experience at every interaction.

The role involves presenting credit union products, assisting with account needs, and handling cash in a high-contact setting with a strong emphasis on teamwork.

Qualifications

• High school diploma or GED required.
• 1+ year in customer services, cash handling and administrative experiences.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a team-oriented environment.

Responsibilities

• Greet members and visitors, assess their needs, and direct them appropriately.
• Provide administrative and operational support at service stations.
• Explain credit union products and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling.
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Skills

Customer service experience

Cash handling

Administrative experience

Communication skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Job description

Position Summary

We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks.

Description

We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks.

You will play a key role in building strong member relationships by presenting and explaining credit union products and services, assisting with account needs, and ensuring a positive, professional experience at every interaction. This is a high member-contact position requiring frequent interaction with members.

Key Responsibilities

• Greet members and visitors, assess their needs, and direct them appropriately.
• Provide administrative and operational support at all service stations.
• Explain credit union products and services and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling (paying and receiving).
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Qualifications

• High school diploma or GED required
• 1+ year in customer services, cash handling and administrative experiences; or any equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities.
• Strong communication and interpersonal skills
• Ability to multitask and work in a team-oriented environment