Member Relations Associate

Coast360fcu; California, Northern (MO, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Coast360fcu in the United States seeks a friendly, detail-oriented member service associate to greet members and guests, assess needs, and route them to the correct departments.

You will present credit union products, assist with account needs, perform teller tasks, process changes, and support teammates to ensure a positive, professional experience at every interaction.

Qualifications

• High school diploma or GED is required.
• 1+ year in customer services, cash handling and administrative experience.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a team environment.

Responsibilities

• Greet members and visitors, assess needs, and direct them appropriately.
• Provide administrative and operational support at service stations.
• Explain credit union products and services and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling (paying and receiving).
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma

Job description

We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks.

You will play a key role in building strong member relationships by presenting and explaining credit union products and services, assisting with account needs, and ensuring a positive, professional experience at every interaction. This is a high member-contact position requiring frequent interaction with members.

Key Responsibilities

• Greet members and visitors, assess their needs, and direct them appropriately.
• Provide administrative and operational support at all service stations.
• Explain credit union products and services and assist members in utilizing them.
• Process account changes and resolve account-related issues.
• Perform teller functions, including accurate and timely cash handling (paying and receiving).
• Collaborate effectively with team members to ensure excellent service delivery in professional manner.

Qualifications

• High school diploma or GED required
• 1+ year in customer services, cash handling and administrative experiences; or any equivalent combination of formal training and/or experience whichprovides the necessary knowledge, skills, and abilities.
• Strong communication and interpersonal skills
• Ability to multitask and work in a team-oriented environment