Member Relationship Representative

Northland Area FCU; Alpena Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Advancement opportunities

Benefits package

Job summary

Northland Area FCU in Alpena, MI is seeking a Full Time Member Relationship Representative who will be the face of the credit union. You will deliver outstanding service, process daily transactions with accuracy, and help members achieve financial goals in a fast-paced, member-focused environment.

The role emphasizes helping people, attention to detail, warmth and professionalism. Previous customer service or financial experience is a plus, with incentives, paid training, and clear advancement

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Experience in financial services or cash handling is a plus.
• Drivers license required for this role.

Responsibilities

• Deliver outstanding service and serve as the face of Northland Area FCU.
• Handle daily financial transactions with accuracy and efficiency.
• Meet member education and service goals and promote products to help members thrive.

Skills

Customer service

Problem solving

Detail oriented

Professionalism

Sales experience

Job description

Your Next Career Move Starts Here!

We are seeking candidates for a Full Time, Member Relationship Representative position at our Alpena location.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To be the face of our credit union! Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications: Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer

#YourCareerStartsHere #BankingJobs #CreditUnion #NowHiring