Member Service Representative, FT40

Jeanne D'Arc Credit Union; Westford (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Jeanne D'Arc Credit Union is seeking a Member Service Representative in Massachusetts to support the Assistant Branch Manager and foster member relationships through education about credit union products and services.

You will greet members, process transactions, assist with account openings and loan applications, and ensure compliance and accurate service delivery while maintaining confidentiality in a fast-paced branch environment. This role emphasizes relationship-building and teamwork.

Qualifications

• One year of related experience is required.
• High school diploma or equivalent required or an equivalent combination of education and experience.
• Proficient Microsoft Office skills and the ability to learn the core system and other related software are required.
• Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed.
• This position requires standing, sitting, walking, reaching and lifting to 10 lbs regularly.

Responsibilities

• Greets members and provides relevant information regarding transactions, products, and services.
• Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority.
• Adheres to all branch processes, procedures, policies, and compliance regulations.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills.
• Performs other job-related duties as assigned.

Skills

Customer service

Verbal communication

Active listening

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are looking for a Member Service Representative to serve under the leadership of the Assistant Branch Manager and help build member relationships through education about credit union products and services.

Essential Functions and Responsibilities

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship‑building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem‑solving, exercising sound judgment and decision‑making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job‑related duties as assigned.

Knowledge and Skills

Experience

One year of related experience is required.

Education

High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Other Skills

Proficient Microsoft Office skills and the ability to learn the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail‑oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast‑paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.