Member Experience Associate I

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings

Transportation Subsidy

Health & Wellness

Tuition assistance

Growth opportunities

Work-life balance

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, personalized service and supporting everyday banking needs.

You will process transactions, assist with new accounts, and help members use digital banking tools, building trusted relationships that promote financial wellness.

Join a team that values community, growth, and work‑life balance, with competitive benefits and clear paths for advancement.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self‑service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well‑wellbeing.
• Support branch goals by contributing to a collaborative, high‑performing team environment.

Skills

Math skills

Typing speed

Communication skills

Computer literacy

Job description

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, personalized service and supporting everyday banking needs.

You will process transactions, assist with new accounts, and help members use digital banking tools, building trusted relationships that promote financial wellness.

Join a team that values community, growth, and work‑life balance, with competitive benefits and clear paths for advancement.