Member Records & Payments Specialist

AAA Oregon/Idaho; Portland (OR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability/life insurance

401(k) with employer contribution

AAA membership

Job summary

AAA Oregon/Idaho's Portland office seeks a Membership Records Clerk to maintain accurate member files and support renewal processes.

In this role you will audit records, collect updated contact information, process payments and address membership issues while providing friendly, responsive service to members and colleagues.

Strong communication, attention to detail, and computer proficiency are essential as you collaborate with the Membership team to ensure accurate records and timely updates.

Qualifications

• High school education or equivalent.
• Customer service experience preferred.
• Strong interpersonal and oral communication skills.
• Attention to detail, organization, and responsiveness.
• Computer proficiency required.

Responsibilities

• Provide information to members regarding all new and existing products, services, and promotions.
• Assist in resolving membership issues and/or concerns, and answer billing questions.
• Process member payments, statements, name changes, address changes, coverage level changes.
• Contact with members, donors and colleagues via outbound calls.

Skills

Interpersonal communication

Attention to detail

Organization

Customer service

Oral communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

AAA Oregon/Idaho's Portland office seeks a Membership Records Clerk to maintain accurate member files and support renewal processes.

In this role you will audit records, collect updated contact information, process payments and address membership issues while providing friendly, responsive service to members and colleagues.

Strong communication, attention to detail, and computer proficiency are essential as you collaborate with the Membership team to ensure accurate records and timely updates.