Travel Services Support Specialist

AAA Oregon/Idaho; Portland (OR); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

AAA membership

Job summary

AAA Oregon/Idaho in Portland is seeking a Travel Services Support Specialist to join our Travel Administration team at the Downtown Portland HQ. The role provides support, guidance, and resources to travel staff to enhance efficiency and member satisfaction.

You will coordinate daily operations, perform quality control, help develop procedures, and drive process improvements while maintaining accurate records and clear communication.

Qualifications

• High school diploma or equivalent required.
• Relevant experience in administrative support, travel operations, billing, accounting support, customer support, or related field preferred.
• Experience processing invoices, reconciling reports, and coordinating vendor billing and payments preferred.
• Proficiency with Microsoft Office Suite and the ability to learn travel systems, supplier platforms, and document-management tools.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and communicate operational and technical information clearly.
• Demonstrated attention to detail, sound judgment, discretion, adaptability, and consistent follow-through.
• Ability to collaborate effectively with employees, leaders, internal departments, suppliers, and business partners.

Responsibilities

• Provide support, guidance, and resources to Travel Services team members to enhance operational efficiency, service quality, and member satisfaction.
• Coordinate and execute daily operations, priorities, and initiatives for the Travel Administration Department.
• Perform quality control reviews, develop and maintain procedures, and coordinate projects.
• Contribute to departmental performance through timely and effective communication while supporting travel staff.

Skills

Administrative support

Travel operations

Billing and payments

Microsoft Office

Organization & communication

Multitasking

Detail orientation

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Travel systems

Supplier platforms

Document management tools

Job description

Portland Administrative Office, Portland, OR, US

1 Attachments

2 days ago Requisition ID: 1888

Salary Range: $50,000.00 To $55,000.00 Annually

AAA Oregon/Idaho is looking for a Travel Services Support Specialist to join our Travel Administration team at our administrative headquarters in downtown Portland!

The Travel Services Support Specialist provides support, guidance, and resources to Travel Services team members to enhance operational efficiency, service quality, and member satisfaction. They will support the Travel Administration Department in coordinating and executing daily operations, priorities, and initiatives. They will also perform a variety of support functions, including quality control reviews, procedure development and maintenance, project coordination, and process improvement activities. The specialist contributes to departmental performance through accurate, timely, and effective communication while supporting travel staff and delivering exceptional member service.

*Please note: This position is based out of our Downtown Portland Administrative Headquarters. We cannot accommodate out of state employment at this time and we do not provide relocation assistance.

Desired Skills

• High school diploma or equivalent required.
• Relevant experience in administrative support, travel operations, billing, accounting support, customer support, or a related field preferred.
• Experience processing invoices, reconciling reports, and coordinating vendor billing and payments preferred.
• Proficiency with Microsoft Office Suite and the ability to learn travel systems, supplier platforms, and document-management tools.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and communicate operational and technical information clearly.
• Demonstrated attention to detail, sound judgment, discretion, adaptability, and consistent follow-through.
• Ability to collaborate effectively with employees, leaders, internal departments, suppliers, and business partners.

For full details on the duties and requirements, see the attached job description.

We offer competitive pay and time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment.

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.

Attachments (1)

Job Description Travel Services Support Specialist_9.30.2026.pdf